PREFERENCES FAQ / ABOUT

Frequently Asked Questions

 WTF?


DuelDog is a contest platform for your favorite video games, especially if that’s Counter Strike GO. You can join tournaments, play on demand, and challenge other users all for real cash and prizes. DuelDog manages the gaming experience and the payment processing so matches start right away and you can cash out right away. Don’t waste time with escrow sites or match making sites. Throw down. Have fun. Cash out.

 How do I play?


You need Steam and Discord.

Go to the account registration page and create a DuelDog player account. Fund it and you are ready to go. Check out the home page for play options and hit our bot on discord. You can join our discord channel here or ask your discord server admin to add the DuelDog bot (and we’ll kick back to them).

Starting a match on DuelDog or on Discord automatically opens the game in Steam.

 Is it legal?


DuelDog is not gambling. We operate skill based contests with cash prizes. You don’t bet, you pay a contest entry fee, and you win a cash prize based on your own game play, not someone else’s.

You can play DuelDog which are legal most US states and Canada - everywhere except Arizona, Arkansas, Iowa, Louisiana, Montana, Tennessee.

You must be 18 years or older to play. We check your identity to confirm age and location - only to comply with these laws.

Registration is quick and easy - most of the time. None of your personal information is stored by DuelDog and none of your personal information is used for anything other than providing the service. We comply with banking anti-fraud laws and the game of skill laws so we need to verify you are a specific, real person. Your personal information is only used by DuelDog to provide the service.

 Why do you need Personal Information from me and what do you do with it?


Your Personal Information (PI) is not shared with any other player, displayed as part of your use of the game, or sent to any vendor other than for regulatory compliance.

Your PI is not used for any purpose other than providing the DuelDog service, notifying you of transactions, and notifying you of games.

DuelDog asks for (PI) at registration to comply with local laws that govern cash prizes in games of skill and to comply to comply with banking laws. Your PI is used by our compliance vendor to verify you are of legal age, in a geography that permits cash games of skill, and to meet “know your customer” banking laws.

PI validation is what gives you the ability to compete for cash on DuelDog and helps us reduce cheating and smurfing.

 Can I have more than one account?


Nope. We are a real identity system because we comply with banking anti-fraud laws and the game of skill laws so we need to verify you are a specific, real person. Registering multiple accounts is a violation of our Terms of Service.

 How do I deposit?


Go to the account management page and follow the prompts. It's harder than you think to get payment processors to provide service (thanks for nothing, PayPal) so payment processors come and go. We are always working to expand the options available.

We do not store any banking information at DuelDog. Any information needed to verify your identity or move money is handled by our payment processor and used only for that purpose.

 How do I withdraw?


You can withdraw money you deposit or cash prizes you win. (Promotional credits called bones cannot be withdrawn. They can only be used to enter contests.)

Go to the account management page and follow the prompts. It's harder than you think to get payment processors to provide service (thanks for nothing, PayPal) so payment processors come and go. We are always working to expand the options available.

We do not store any banking information at DuelDog. Any information needed to verify your identity or move money is handled by our payment processor and used only for that purpose.

Withdrawals are verified and typically take a day or two to hit the payment processor. Transaction times from them range from same day to a few days depending on what method you chose.

 What’s a bone?


Bones are like DuelDog cash. They spend like cash but you can’t withdraw them. Use bones to enter contests, challenge other players, and play the queues. You can earn them by referring other players, in certain contests, and other places.

 What about cheaters?


We take anti-cheat seriously. Any suspected cheating will result in account suspension, review, and may result in a lifetime ban.

DuelDog uses proprietary anti-cheat system that monitors server side game play for suspicious activity.

Since DuelDog is a real identity system, both accounts and people get banned if they cheat.

Cheating to win money is a form of fraud and will be referred to law enforcement.

 What if I or my opponent disconnects? How does dueldog handle disputes?


Every user is responsible for their own internet connection and game stability. If a user disconnects and cannot reconnect to the server that user will likely forfeit the match and funds. As per our Terms of Service, DuelDog has the final say on all disputes and matches. Users have 24 hours from start time to dispute a match or else dispute is void.

 How does the skill ranking system work?


DuelDog uses a variety of methods to determine each users rank. This is done to ensure fair and level game play among users on the site. The more a user plays, the smarter the skill ranking gets.

 Are you affiliated with any of the games on the platform?


DuelDog is not affiliated with the owners of the games hosted on the platform. Valve, the Valve logo, Half-Life, the Half-Life logo, the Lambda logo, Steam, the Steam logo, Team Fortress, the Team Fortress logo, Opposing Force, Day of Defeat, the Day of Defeat logo, Counter-Strike, the Counter-Strike logo, Source, the Source logo, Counter-Strike: Condition Zero, Portal, the Portal logo, Dota, the Dota 2 logo, and Defense of the Ancients are trademarks and/or registered trademarks of Valve Corporation.